What is Bitbuy?
Bitbuy is a Canadian cryptocurrency exchange that allows individuals to buy, sell, and hold digital assets. Logging in to Bitbuy provides access to trading tools, deposits/withdrawals, account settings, and support features. This guide focuses on the login process and practical tips to keep your account secure.
How to log in — step by step
- Open the official Bitbuy website or mobile app. Always verify the URL begins with
https://and the domain is correct. - Click or tap "Sign In" at the top-right corner.
- Enter the email address you used to register and your password.
- If prompted, complete the reCAPTCHA or security check.
- If you have Two‑Factor Authentication (2FA) enabled, enter the 6‑digit code from your authenticator app (Google Authenticator, Authy, etc.) or approve the prompt on your device.
- After successful authentication you will be redirected to your dashboard.
Tip: If you use a password manager, let it fill credentials to reduce typing errors and phishing risk.
Troubleshooting common login issues
Forgot password
Use the "Forgot password" link on the login page. Bitbuy will send a password reset email — follow the instructions and choose a strong, unique password.
Wrong credentials or login not working
- Confirm email spelling and try a password manager autofill.
- Clear browser cache or try an incognito/private window.
- Try a different device or the official mobile app.
Two‑Factor Authentication problems
If your 2FA codes are not accepted:
- Ensure your phone's clock is set to automatic network time (time drift causes code mismatches).
- Use a backup code if you saved them during setup.
- If you cannot access your authenticator app, follow Bitbuy's account recovery for 2FA reset (documentation and support required).
Account recovery & support
If you cannot regain access using self-service tools, contact Bitbuy support through the official help center for identity verification and account recovery. Expect to provide government ID, selfie verification, or transaction history — only share this information through Bitbuy's verified support portal.
Security best practices
- Enable 2FA and prefer an authenticator app over SMS when possible.
- Use a unique, strong password and a reliable password manager.
- Enable withdrawal whitelists and lock features if available.
- Watch for phishing emails and always confirm the sender and URL before entering credentials.
- Keep your device OS and apps updated; avoid public Wi‑Fi when logging in to financial services.
Frequently asked questions
How long does the password reset email take?
Usually within a few minutes. Check spam/junk folders and ensure that your email provider isn't blocking messages.
Can I disable 2FA temporarily?
Most exchanges allow disabling or replacing 2FA, but you'll likely need to complete identity checks. Avoid disabling it unless absolutely necessary.